Where we store your personal information depends on what products and services you have requested from us. However, some areas may include (amongst other things):
- Our online ordering system for use in processing transactions
- Feedback databases for processing customer feedback.
How your personal information is stored
We regularly review developments in security and encryption technologies. Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Accordingly, although we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us or from our online products or services and you do so at your own risk. Once we receive your transmission, we take reasonable steps to preserve the security of the information in our own systems.
If a substantial data breach has or may have occurred (i.e. your personal information was shared with unauthorised entities), we will promptly notify you and the Privacy Commissioner about that actual or possible breach.
We only keep your personal information for as long as it is required for the purpose for which it was collected or as otherwise required by law. We take appropriate measures to destroy or permanently de-identify your personal information when we no longer need to retain it. These measures may vary depending on the type of personal information concerned, the way it was collected and how it is stored.
How your personal information will be used
We collect your personal information so that we can use it for our functions and activities and to provide services to you, which include, amongst other things:
- processing your orders;
- providing you with confirmation of your order/s delivery and advising you of any changes;
- addressing any feedback or complaints you may have;
- answering any queries you may have;
- developing and marketing our products and services;
- conducting research about our products and services; and
- collecting payment from you for services or goods we supply to you.
If you do not provide us with your personal information, we will be unable to do one or more of the above (including being unable to accept and process any orders).
Exchange of personal information with third parties
Personal information we collect from you may be disclosed:
- to any entity to which we are required or authorised by or under law to disclose such information (for instance, law enforcement agencies and investigative agencies, courts, various other government bodies);
- to our subsidiaries, other related entities, contractors or agents for the purposes set out in the section above entitled "How your personal information will be used", or for other purposes directly related to the purpose for which the personal information is collected;
- to others that you have been informed of at the time any personal information is collected from you;
- to our business associates and others for purposes directly related to the purpose for which the personal information is collected;
- with your consent (express or implied), to others.
Collection of information other than personal information
If you visit our website, some of the information we and/or our contractors collect about your visit to our website is not personal information because it does not reveal your identity. Information of this nature can include:
Site visit information
When you visit our website, we and/or our contractors collect general information about your visit which may include your server address, the date and time of your visit, the pages you accessed, the information you downloaded and the type of Internet browser you used.
We and/or our contractors may use this information in anonymous, aggregated form, for statistical purposes only, to assist us in improving the quality and usability of our website.
A cookie is a small string of information that a website transfers to your browser for identification purposes. The cookies we and/or our contractors use may identify individual users.
Cookies can either be "persistent" or "session" based. Persistent cookies are stored on your computer, contain an expiration date, and are mainly for the user's convenience. Session cookies are short-lived and are held on your browser's memory only for the duration of your session, they are used only during a browsing session, and expire when you quit your browser.
We and/or our contractors may use both session and persistent cookies. This information may be used to personalise your current visit to our and our contractors' websites. Upon closing your browser, the session cookie is destroyed.
Most Internet browsers can be set to accept or reject cookies. If you do not want to accept cookies, you can adjust your Internet browser to reject cookies or to notify you when they are being used. However, rejecting cookies may limit the functionality of our website.
Access to and correction of your personal information
You can ask to obtain access to your personal information that we and/or our contractors hold, although under some circumstances permitted by law, we may not provide such information to you. Also, we may not be able to require our contractors to provide personal information to you. We may ask you to put your request in writing. We may also ask you to provide us with some proof of identification before releasing or correcting your personal information.
It is important to us that the personal information we hold about you is accurate, complete and up-to-date. If you are aware that this is not case and would like to correct your personal information, or simply desire access to your personal information, please contact our Privacy Officer.
We will deal with your request within a reasonable time and, if we decide not to correct or provide you with access to your personal information, we will give you our reasons for our decision.
Site Security Policy
Our website uses up-to-date technology to maximise the security of your personal information. Technology such as Secure Site Certificates and Secure Socket Layers ensure your information is secure as possible.
Using supported browsers and plugins also plays a part in your Website Security. For information on supported Browsers and Plugins check the minimum requirements in our FAQ.
If you have a complaint about the way we have dealt with your personal information, please contact us with the below contact details.
We will make all reasonable attempts to respond to your complaints or requests within a reasonable time after the complaint or request was made.
Please contact us if you have any queries about the personal information that we hold about you or the way we handle that personal information.