Return a faulty product
If you receive a faulty product or the product you purchased has developed a fault within 30 days of purchase, we will offer you an exchange or refund upon your request provided that:
The faulty item is returned within 30 days of the time of receipt of goods
You have receipt or proof of purchase
You must return the product with all original accessories and packaging
A case or RMA number from the manufacturer (if applicable)
DOA - Please contact us within 1 business day of receiving the item so we can arrange for the item to be returned to the manufacturer for a replacement. All of the contents and accessories should be returned to us in its original packaging.
Damaged in Transit - Please contact our customer service immediately (same day) upon receiving the item to return it for a replacement, providing full package details and including photos of the damaged item (submit photo via email: firstname.lastname@example.org). We will investigate and respond to you as soon as possible.
A completed Return Form
Change of mind
If you have changed your mind about a purchase, we will offer an exchange, store credit or refund at our discretion, to the amount of the item(s) at the time of said purchase, provided that:
- Items are returned within 14 days of the time of receipt of goods
- You have receipt or proof of purchase
- Items are in original, unopened and undamaged packaging (submit unopened box with image maybe required in some circumstances, via email: email@example.com)
- A completed Return Form
You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance.
We reserve our right to refuse a return and refund on item found to be in un-resalable condition and or with missing parts or packaging. We will charge restocking fee if product packaging has been opened and no longer considered to be in brand new condition, up to 25% of the purchase price or a minimum of $15 whichever deemed applicable.
If a refund is approved, then the payment will be processed strictly via the method that the item was paid. Refunds will usually be processed within 2-3 business days.
If a Free Shipping promotion or discount applied to the original order, then a nominal $15 shipping fee will apply, shipping costs are non-refundable.
From 6 May 2019, a 3% processing fee will be charged on the total refund amount if the buyer changes mind and the order is paid via PayPal.